Hi,

I have a problem with the pending auto close states in OTRS. When the pending time is reached, ticket state does not change to closed successful/unsuccessful depending on whether +/- is selected. I am not finding anything related to the expiration of the ticket in either the System Log or the ticket history. In /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm I have the following lines. I don’t see anything wrong with them. Do you?

$Self->{'Ticket::PendingAutoStateType'} =  [

  'pending auto'

];

$Self->{'Ticket::StateAfterPending'} =  {

  'pending auto close-' => 'closed unsuccessful',

  'pending auto close+' => 'closed successful'

};

Regards,

Tonio Lombardi
ICT Applications Officer

Information Management Unit
Ministry for Social Policy
Valletta, Malta

tel: +356 2590 3342
fax: +356 2590 3331
e-mail: tonio.lombardi@gov.mt
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