26 Oct
2009
26 Oct
'09
4:23 p.m.
Sorry, but I meant this question to apply to agents, not users. I'm a Noobee, what can ya do? Lyle. ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tollefsen, Lyle Sent: Monday, October 26, 2009 8:34 AM To: otrs@otrs.org Subject: [otrs] User sees only owned tickets in queue... Hello all, Is it possible to setup queue permissions such that users of the queue can see only the tickets of which they are the owners, and see tickets not yet assigned? Lyle.