[otrs] Customer Authentication to AD

19 Feb 2007

      L.S.

I would like to use my existing AD/ldap for Customer Authentication.

In the documentation I cannot find a way to achieve this.

I Configured the following (from ZZZAuto.pm):

$Self->{'SecureMode'} =  1;

$Self->{'SystemID'} =  13;

$Self->{'FQDN'} =  'pb001-n01.osb.edunet';

$Self->{'AdminEmail'} =
'otrsadministrator@openschoolgemeenschapbijlmer.nl';

$Self->{'Organization'} =  'Open Schoolgemeenschap Bijlmer';

$Self->{'DefaultLanguage'} =  'nl';

$Self->{'LogModule'} =  'Kernel::System::Log::File';

$Self->{'LogModule::LogFile'} =  'C:/OTRS/otrs/var/log/otrs.log';

delete $Self->{'SendmailModule::Port'};

delete $Self->{'Package::RepositoryList'};

$Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::LDAP';

$Self->{'Customer::AuthModule::LDAP::Host'} =
'ldap.openschoolgemeenschapbijlmer.nl';

$Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'dc=osb,dc=edunet';

$Self->{'Customer::AuthModule::LDAP::UID'} =  'sAMAccountName';

$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=otrsldap,ou=users,dc=osb,dc=edunet';

$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} =  'xxxxxxxx';

$Self->{'1'} = 1;

A similar setup works for our ELO (moodle) so I know that the
ldapauthenticationsetup works.

(password crippled in this mail)

With this configuration I expected that everybody that gets
authenticated via AD can login as customer.

I cannot get any userid to properly login on
http://localhost/otrs/customer.pl

Not even when I create a customer with the same credentials as in AD via
the admin module.

I am obviously missing something. Can someone please shed a light on
this for me please?

Thanks in advance,

Peter Berkhout.