Re: [otrs] otrs file permissions problem

/opt/otrs/bin/SetPermissions.sh /opt/otrs otrs www-data www-data www-data

Also if you specify /opt/otrs/ (with slash at the end) you will get the actual directory instead of the symlink -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food"