
23 May
2005
23 May
'05
1:58 p.m.
Hi Richard! On Mo, Mai 23, 2005 at 10:05:57 +0000, Richard Hamson wrote:
I am currently setting up a list of email templates to be used when replying to customers etc. Unfortunately I cant seem to get rid of the default text -
"Dear [Customer Name
Thank you for your request. [Customer name] [Email Address] wrote:
Copy of email"
I have searched for where this text is taken from but I have hit a wall?
Anyone any ideas?
Change the system standard salutation (system standard salutation (en)) via the admin area (admin -> salutations).
Richard
Hth, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!