Hello, I upgraded my otrs installation from version 2.0.4 to version 2.2.3. I run the proper scripts to update the db schema but after the scripts completed without any errors I have encountered a problem with the db collation. Specifically, any information that was entered in Greek is not displayed properly. I am using mysql5, perl 5.8.8 on Fedora 5 In the /otrs/Kernel/Config.pm I have the line $Self->{'DefaultCharset'} = 'utf-8'; And in In the /otrs/Kernel/Language/en.pm I have the line $Self->{Charset} = ['us-ascii', 'UTF-8', 'iso-8859-1', 'iso-8859-7']; (iso-8859-7 is the greek char set) but it does not seem to make a difference - the tickets are there but the encoding is not working properly. Afterwards I also did the following: In /opt/otrs/scripts/tools I noticed the scripts -rwxrwxr-x 1 apache apache 2288 Sep 13 10:14 charset-convert.pl -rw-rw-r-- 1 apache apache 3504 Sep 13 10:14 convert_db_to_utf8.pl I tried them, first by converting the db dump by doing # charset-convert.pl -s <latin1> -d <utf8> -f dump.sql And the then loading back the converted dump into mysql. My tickets are all there, but the encoding on the greek text is a mess Any ideas anyone ? Thank you, Stelios