Hello,

 

I administer our OTRS system.  One of the things I do it when a ticket hits the raw queue I move it into the correct queue.  When this is done I become the “owner” of the ticket.  The reports I generate then show I have open tickets when they really should be set to none in the new queue I have moved the ticket too.  Is there anyway to change the owner back to none instead of myself as the admin of OTRS?

 

-chrisl

 

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jober Mijares
Sent: Friday, May 07, 2010 7:18 AM
To: otrs@otrs.org
Subject: [otrs] Knowledge base

 

Hi to everybody..

I have a question:

The module FAQ, works like Knowledge base?

Thanks :D


 

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