As far as I rememeber, it's just a matter of permissions.
You must assign permissions to customers only for their company's queue. That way, when they open a new ticket via the customer web interface, they only see the assigned queue, for they got no read permissions to the other queues
 
Bye
Gabriele
----- Original Message -----
From: Pascal Rebsamen
To: User questions and discussions about OTRS.org
Sent: Thursday, September 13, 2007 5:46 PM
Subject: AW: [otrs] customer webinterface queue selection

i checked that already
 
but there i cannot set, that Customer1 only can See queue1 and so on....

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Andrea Consadori
Gesendet: Donnerstag, 13. September 2007 17:35
An: User questions and discussions about OTRS.org
Betreff: RE: [otrs] customer webinterface queue selection

see the
 
Frontend::Customer::Ticket::ViewNew
 

CustomerPanelOwnSelection:
Here you can insert the Queues, which the customer can select in the Customer-Interface.
 
 


MSN: andrea.consadori@hotmail.it
WEB: http://www.consadori.com
 



Date: Thu, 13 Sep 2007 17:02:37 +0200
From: Pascal.Rebsamen@socoag.com
To: otrs@otrs.org
Subject: [otrs] customer webinterface queue selection

hi,
 
we want use otrs to support our customers.
 
the primary ticket handling should be done over the customer webinterface.
 
we created a queue for each customer and added a new customer account.
 
when the customer log in to the webinterface and create a new ticket, he can see all queues.
 
what can i do, that the customer only see the queue, that is responsible for hes company?
 
thanks for help
 
regards
pascal
 

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