Or enable the "status view" in sysconfig and see open and closed tickets (not for the faint DB server). -Andy ________________________________ From: otrs-bounces@otrs.org on behalf of Obee, Daniel Sent: Wed 11/21/2007 2:37 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] retrieve closed ticket You can limit the search to Status 'closed' if you need to. Just pick the queues and the status you need and then at the end of the search screen click the checkbox 'Save Search-Profile as Template?'. Give it a name (e.g. 'closed tickets in queue XXXX) and save the search. It will appear under the search templates choice next time. AFAIK ten searches can be saved. Greetz, Daniel -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 08:29 To: User questions and discussions about OTRS.org Subject: Re: [otrs] retrieve closed ticket Yes, I tried, but if I enter a star (*) in the default search I get a lot of ticked, not only the closed one. Ciao. Daniele Obee, Daniel ha scritto:
Hi Daniele.
Have you tried to solve the need with a default search? That'd be the easiest I think.
Greets,
Daniel
Project Manager CS/Service Development
Jamba! GmbH E-Mail: daniel.obee@jamba.net
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Daniele Sent: Mittwoch, 21. November 2007 07:32 To: otrs@otrs.org Subject: [otrs] retrieve closed ticket
Where or how can I find closed ticket in order to browse them (eventually, print them) each time I need them? Thank you in advance Daniele
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