On Mon, Apr 1, 2013 at 2:04 PM, Steven Carr <sjcarr@gmail.com> wrote:
Have you read the UPGRADING file? it explains which files to backup. Copy those files (and any additional modifications that you made to OTRS) to a new "test" system. Then test to make sure everything is working, fix things that aren't and make sure you document what you have done. Repeat with migrating the live system using the notes you made from the test system.



Hi Again,

I have installed the new version OTRS 3.2.4 on CentOS 6.4. I have doubt about backup. I have taken MySQL Data Backup as of now from the old server. Not sure how do i backup all queues,agents,groups,email address details and etc.... from the old server and populate it to the new server so that i do not miss any piece which were configured in the old server. 

Please suggest.

Regards,

Kaushal
 
On 1 April 2013 00:36, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:
On Fri, Mar 29, 2013 at 11:28 AM, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:
Hi,

I am migrating from the current live setup of OTRS Application Version 3.1.7 running  on CentOS Linux Version 5.8 server to a new OTRS server running OTRS Application Version 3.2.3 hosted on CentOS 6.4.

Any prerequisites i need to take care while migrating from one box to another box?
I can think of only backing up MySQL DB otrs and populating the data to the new box. Any thing else to be taken care to carryout the migration without any glitch, please suggest.

Regards,

Kaushal

 

Hi,

checking in again for my earlier post to this mailing list. Any suggestions please?

Regards

Kaushal

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs


---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs