On 6 April 2013 05:11, Kaushal Shriyan
Hi Again,
I have installed the new version OTRS 3.2.4 on CentOS 6.4. I have doubt about backup. I have taken MySQL Data Backup as of now from the old server. Not sure how do i backup all queues,agents,groups,email address details and etc.... from the old server and populate it to the new server so that i do not miss any piece which were configured in the old server.
Please suggest.
Regards,
Kaushal
That information is all stored in the database, the only additional things you need to backup/copy across are those mentioned in the UPGRADING document. Kernel/Config.pm Kernel/Config/GenericAgent.pm Kernel/Config/Files/ZZZAuto.pm var/* Though be careful with copying all of var/* as some stuff might have changed in the new version, I tend to copy just var/article, var/log and any custom files I've put into var/httpd/htdocs, but YMMV. Make sure you change Config.pm to reflect the new database location. And then follow the UPGRADING guide on running the various scripts to migrate the database from your old version to the new version.