Hello
all!
I'm a newbie in OTRS matters, so please excuse me if this question is too
idiotic:
I just installed OTRS
2.0.1 and am in the process of completing the translation to Brazilian
Portuguese. But my problem is on other area: I created a few users with the
notification on New tickets and Moved tickets for "My Queues" enabled. The move
notification works OK, but I don't receive mail for the new tickets
created.
I looked into the system
log in the admin area and I have messages for the move email being sent, but
nothig about it after a new ticket creation.
Is this really a problem
or some simple configuration issue I overlooked?
Thank you for your
attention.
Paul Gondim van
Dongen
MCSE
IBM Certified
Deployment Professional
Tivoli Storage
Manager 5.2
Tivoli Workload Scheduler
8.2
VANguard - Value Added Network
guardians
http://www.vanguard-it.com.br
+55 81 3419-8094