Re: [otrs] ITSM Change Attributes

Dear Robert, you can add ChangeFreeText fields also without predefined values which will result in normal input fields - but they are just one line in size. What is about saving a Change Template that has all the Workorders predefined? Cheers, Nils — Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project On 11.01.2011, at 12:06, Robert Poreba wrote:

Thank you Nils,

I though so, however our management finds it too complicated.

They would like a user to specify Risk Analysis within the Change Request form, together with Justification to reduce the number of 'clicks' required ;)

Does that mean that Change text attributes are fixed and there is no way to add FreeText fields that are editable rather than drop-down?

-- Kind Regards, Robert

On Tue, Jan 11, 2011 at 10:40 AM, Nils Leideck wrote: Dear Robert,

this is where you should use Workorders :-)

Especially for Risk Analysis, Testing, Backout, etc ... Based on their outcome, the Change can be “guided” through you workflow in an automated way.

Cheers, Nils

— Nils Leideck Senior Consultant

http://webint.cryptonode.de / a Fractal project

On 11.01.2011, at 01:41, Robert Poreba wrote:

...

Hello,

I’m currently testing the latest OTRS ITSM 3.0 beta1 version.

I would like to modify the ‘Add Change’ form (ITSM Change -> New) so it contains more text fields similar to ‘Description’ and ‘Justification’.

Ideally I would like to add attributes like ‘Risk Analysis’ and ‘Test Plan’ that need to be populated when the Change is created.

I know I can use FreeText fields but it looks like FreeText are only dropdown boxes and we need fully editable text fields.

Already spent few hours on it but no luck so far.

Any ideas?

-

Thanks

Robert

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