[otrs] Removing default text from Emails

Hi, I am currently setting up a list of email templates to be used when replying to customers etc. Unfortunately I cant seem to get rid of the default text - "Dear [Customer Name Thank you for your request. [Customer name] [Email Address] wrote: Copy of email" I have searched for where this text is taken from but I have hit a wall? Anyone any ideas? Richard _________________________________________________________________ Winks & nudges are here - download MSN Messenger 7.0 today! http://messenger.msn.co.uk