Re: [otrs] clear text user password in external backend

It should be possible, check this section of the documentation: http://doc.otrs.org/3.2/en/html/external-backends.html#configuration-custome...

You should set $Self->{'Customer::AuthModule::DB::CryptType''} to 'plain' in order to authenticate against the unencrypted passwords.

I *need* to add that storing unencrypted passwords is a high security risk, and a bad idea, but I think you already know that!! -- Mike Thanks Mike. I think that's what I needed.

I recognize the foolishness of passwords stored in plain text, but I don't have a choice in this case. Thanks again.