Yo have to define the freetext field use with the property Ticket::Frontend::CustomerTicketMessage###TicketFreeText:  you can define yoou can fill  the filed with 0 = Disabled, 1 = Enabled, 2 = Enabled and required.

But this property is for the customer interface you can configure the options for agents if you want using the apropiate propertie.

Regards

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of jose francisco luis medina
Sent: jueves, 14 de octubre de 2010 15:12
To: User questions and discussions about OTRS.
Subject: Re: [otrs] FreeText in CustomerTicketZoom

I need to edit the FreeText in CustomerTicketZoom screen.

that the freetext dropdows appear on that screen and allow me to change the values, so I researched and CustomerTicketZoom screen can only see these values and not change.

PD: sorry for my english...

2010/10/14 Lukasz Hadyna <hadyna@ualberta.ca>

What sort of modifications did you want to make? I've had some experience with using javascript to modify the generated "dropdown" menu after they've been loaded.

On Wed, Oct 13, 2010 at 3:13 PM, jose francisco luis medina <luisjf1983@gmail.com> wrote:

I have OTRS 2.4.7 with Debian Lenny and mysql, it works perfectly, recently generated a need in the company where I work, which can be solved if they could be viewed and edited the "dropdowns" of the FreeText in CustomerTicketZoom. I have reviewed the SysConfig but does not seem a natural choice of OTRS, does anyone know how?

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