Hi Isaac, On Fr, Okt 12 2007, Isaac Gonzalez wrote:
I was contemplating migrating our current version and settings of OTRS to a linux box from windows(mysql db is not on the OTRS webserver). Depending on how hard this will be I think we would like to go that route, and then eventually upgrade to the latest and greatest version of OTRS.
I recommend the following procedure: 1.) install the latest OTRS on your Linux box 2.) copy the configuration files (Kernel/Config.pm and maybe Kernel/Config/Files/ZZZA*.pm) from your old system to the new one 3.) update the database scheme with the appropriate scripts/DBUpdate-to-xxx.yyy.sql script(s). 4.) If you use ArticleStorageFS, you might also want to take over the contents of the directory var\article\. Which OTRS version are you currently using? cheers Henning -- Henning Oschwald ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818-0 :: Fax: +49 (0) 9421 56818-18 http://www.otrs.com/ :: Communication with success!