hi luca

Do you need remove an agent or a customer ?

For an agent is a bit difficult, because in OTRS you can put an agent 'not active' but you can't cancel him.
A definitive delete, requires access the OTRS DB and delete by hand the account if no ticket or change (for ITSM) is
assigned to him.

regards

Stefano Boccanera


2011/12/28 Luca Domenella <Luca.Domenella@bwinparty.com>

Hi all,

 

how can i search on the mailing list archive ? I haven’t found a way…

 

I need to know a way to cancel a user from otrs

 

Best regards,

Luca Domenella

T: +39 0698962316
E:  luca.domenella@bwinparty.com

bwin Italia
Via Adolfo Ravà, 124
00142 Roma (RM)

www.bwinparty.com

 

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Stefano Boccanera