You can always "search" all tickets (in all queues with minimum RO rights on the queues) locked or not-locked -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Chris Watt Verzonden: woensdag 18 april 2007 5:39 Aan: User questions and discussions about OTRS.org Onderwerp: [otrs] Customisation Hi Guys, Are there any guides for customisation when it comes to adding new fields? I want to add some fields like Phone Number and so on to the customer addition form in the Agent view (the bit where they can add a new customer). I want to be able to set it up so it is easy to get the customers phone number when you go into phone call mode. Also, how do I allow managers to see tickets even when they are locked to a consultant? I want to be able to get to tickets that are locked in cases where customers complain, etc. Cheers! ~Chris _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/