Too bad.. It would be a nice to have feature. This feature is asked for by some customers so that not all people from a certain company not need to have to login to the otrs system of ours to check if a coworker allready created a ticket or to check the status. If the notification is dropped in the mailboxes , this would be easy for them . Leasy , i know, but customer is king ... :-) greets Mayk Weindel Frank wrote:
I don't think such a feature exists. I've asked if an auto CC could be done at all and have yet to have anyone tell me yes or no. This would be a very nice feature!
Frank Weindel
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mayk Backus Sent: Friday, January 09, 2009 6:39 AM To: User questions and discussions about OTRS. Subject: [otrs] CC e-mail for company members
Hi All,
I have the following issue. I want to have some sort of always CC for some company's. Like say company FooBar has members Barny And Charly . When Charly shoots a ticket by e-mail , when one of my supporters does a
reply to Charly , it should always CC Bary in the reply. But just for certain company's.
Is this possible ?
thanx
Mayk
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