Hi, I'm trying to achieve multiple queues using only 1 email address. I have a "Sales" queue with a number of subqueues. My problem is that if a response is sent from the sub-queue, and the customer replies, since there is only one email address it comes back in marked as the "Sales" queue rather than "Sales::Tech" or whatever. I could probably achieve what I want with the postmaster filter if there was a way to tag outgoing messages with what queue they come from. The documentation only refers to manipulating incoming messages, I was hoping someone had done something similar. Thanks, Elias -- Elías López Systems Administrator Melbourne Product Centre Agent Oriented Software Pty. Ltd. Level 1 594 Elizabeth Street ABN: 98 078 321 589 Melbourne VIC 3000 T: +61 3 9349 5055 P O Box 639 F: +61 3 9349 5088 Carlton South VIC 3053 E: elias.lopez@agent-software.com www.agent-software.com This email and any attachments are confidential, privileged or private and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender immediately and delete the email. AOS disclaims liability for the contents of private emails.