Hi,
I have a few OTRS installations (2.2.5) and with
two I have a strange problem:
when I answer a ticket by using one of the "compose
answer" links I have, the CC field of the ticket is auto-filled with the
original "TO" email address.
(so when the agent do not pay attention and not
clear the cc field, the answer ticket is sent to the queue
again...)
I'm very confused about this and researched all the
config options, but I can not find any option to control this.
anyone???
regards,
Peter van Beugen