[otrs] Customer authentication via LDAP

20 Apr 2010

      Not work Customer authentication via LDAP

In my ldap i have:
ou=gpoups whith groups list
ou=users whith users list

in groups i have
cn=customers with customers list

Now, config otrs for customers ldap authentication:

customer authentication settings:
     $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
     $Self->{'Customer::AuthModule::LDAP::Host'} = 'local_ldap_server';
     $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=company,dc=com';
     $Self->{'Customer::AuthModule::LDAP::UID'} = 'uid';
     $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'cn=customers,ou=groups,dc=company,dc=com';
     $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'memberUid';
     $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'UID';

customer user database backend and settings:
   Host => 'local_ldap_server',
   BaseDN => 'dc=company,dc=com',
   CustomerKey => 'uid',
   CustomerID => 'uidNumber',
   CustomerUserListFields => ['cn', 'mail'],
   CustomerUserSearchFields => ['uid', 'cn', 'mail'],
   CustomerUserSearchPrefix => '',
   CustomerUserSearchSuffix => '*',
   CustomerUserSearchListLimit => 250,
   Map => [
       [ 'UserSalutation', 'Title',      'title',           1, 0, 'var', '', 0 ],
       [ 'UserLogin',      'Username',   'uid',             1, 1, 'var', '', 0 ],
       [ 'UserEmail',      'Email',      'mail',            1, 1, 'var', '', 0 ],
       [ 'UserCustomerID', 'CustomerID', 'mail',            0, 1, 'var', '', 0 ],
   ],

Now, in [ Customer User Management ] i can find all users in my openLDAP server, but in "valid/invalid" column i'm see "-" for any user.
So, customers can't login via http://otrs.company.com/otrs/customer.pl.They got "Login failed! Your username or password was entered incorrectly." error

-- 
Eduard Ivanov