Re: [otrs] Is it possible to hide the CUSTOMERS button?

On 20/06/11 17:30, otrs-request@otrs.org wrote:

Date: Sun, 19 Jun 2011 20:35:22 +0200 From: Roy Kaldung Subject: Re: [otrs] Is it possible to hide the CUSTOMERS button? To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=us-ascii

On Jun 19, 2011, at 7:48 PM, Charles wrote:

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Hello:-)

We are not using the Customers facility. Is it possible to suppress display of the CUSTOMERS button to give a cleaner interface for our agents?

Check out the agent's group permissions to the customer frontend module

Regards, Roy

-- Roy Kaldung Thanks Roy :-)

That was a good clue. It turns out on an as-installed system, the CUSTOMERS button is displayed for users with a RW relation with the admin or users groups. That doesn't jive with the helpful text for RW: "Full read and write access to the tickets in this group/queue". The configuration that effects the observed behaviour is found on otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConfigSubGroup=Frontend::Admin::ModuleRegistration;SysConfigGroup=Framework;# On that page, Frontend::Module###AdminCustomerUser has: Groups: admin and user. Groups ro: empty. Incidentally, on the same page, NavBar -> Name is the value used to generate the CUSTOMERS string; this allows organisations that do not have customers (for example clients or members) to change the string to suit. Best Charles