Re: [otrs] Help on Survey module.

8 Jul 2009


      This did not work for me.. I've open and closed tickets in the queue I
created the survey for.. but the survey is still "New" with no requests
sent. I've verified it is set to the queue I'm testing in and set to
"Master" status.

apollo# cat Kernel/Config/Files/ZZZAuto.pm
# OTRS config file (automaticaly generated!)
# VERSION:1.1
package Kernel::Config::Files::ZZZAuto;
sub Load {
    my ($File, $Self) = @_;
$Self->{'Survey::SendNoSurveyRegExp'} =  '(MAILER-DAEMON|abuse)@.+?\\..+?';
$Self->{'Survey::NotificationSender'} =  'its@eckerd.edu';
$Self->{'Survey::SendPeriod'} =  '0.01';
$Self->{'Customer::AuthModule::LDAP::UID'} =  'uid';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} =  'o=eckerd college,c=us';
$Self->{'Customer::AuthModule::LDAP::Host'} =  'ldap.eckerd.edu';
$Self->{'Customer::AuthModule'} =  'Kernel::System::CustomerAuth::LDAP';
$Self->{'SendmailModule::CMD'} =  '/usr/lib/sendmail -i -f ';
$Self->{'LogModule::LogFile'} =  '/usr/local/otrs/var/otrs.log';
$Self->{'LogModule'} =  'Kernel::System::Log::File';
$Self->{'AdminEmail'} =  'otrs@eckerd.edu';
$Self->{'FQDN'} =  'cgi.eckerd.edu';
}
1;


Pablo Graterol wrote:
...
Hi,
don´t ask me the reason but I actually tried out with the sysconfig ->
Survey::SendPeriod: value of 0.1 and it doesn´t work. 0.01 works fine,
indeed. Sorry for my last post wrong indication!
I can´t find any Survey Module logs either.
hope this helps!
On Tue, Jul 7, 2009 at 2:17 PM, Walter R. Moore mailto:moorewr@eckerd.edu> wrote:
Related to this: if you have set things in the expected manner in
    sysconfig, and have created a survey and set it to Master, and surveys
    are not being sent out when you close a ticket in that queue.. how do I
    go about debugging it? What information would be useful?
Pablo Graterol wrote:
    > Hi,
    >
    > 1) Create a new survey
    > 2) Survey status must be Master
    > 3) sysconfig -> Survey::SendPeriod: must have a value between 0 and 1,
    > (0.1 for example.)
    > 4) That´s it. Every time a ticket is closed on the queues you
    selected,
    > an email will be send tu the customer with the custom message ans a
    > link to the survey.
    >
    > I hope this helps!
    > regards!
    >
    > On Tue, Jul 7, 2009 at 12:39 AM, N Patil mailto:N.Patil@lntinfotech.com
    > mailto:N.Patil@lntinfotech.com>>
    wrote:
    >
    >
    >     Hi,
    >
    >     I have successfully implemented in my windows environment but dont
    >     know how to implement/configure Survey module.
    >     I can create survey but it does not send an email/notification to
    >     user about survey? does anyone know how to do that?
    >
    >     any help will be appriciated. thanks in advance.
    >
    >     - nilesh
    >    
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    Walter R. Moore -- Sr. Systems Administrator, Eckerd College
    moorewr@eckerd.edu mailto:moorewr@eckerd.edu --
     http://home.eckerd.edu/~moorewr http://home.eckerd.edu/%7Emoorewr
Solitudinem faciunt pacem appellant.
       (They make a wilderness and call it peace.)
          ---Tacitus, reporting the words of Calgalus
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Walter R. Moore -- Sr. Systems Administrator, Eckerd College
moorewr@eckerd.edu --  http://home.eckerd.edu/~moorewr

    Solitudinem faciunt pacem appellant.
    (They make a wilderness and call it peace.)
       ---Tacitus, reporting the words of Calgalus