Re: [otrs] otrs Digest, Vol 24, Issue 25

Hi all, Thank you for your reply Hugh, but we don't use OTRS 3 yet. It's still in BETA I thought? Is there an option to change/configure this in OTRS 2.4.7? And when can we upgrade our OTRS 2.4.7 to the new OTRS 3 (non-BETA)? Kind regards, Erik -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens otrs-request@otrs.org Verzonden: woensdag 15 september 2010 17:47 Aan: otrs@otrs.org Onderwerp: otrs Digest, Vol 24, Issue 25 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. New ticket notification email to multiple agents (Erik van Ast) 2. OTRS - Bug Tracking Tools (Christoph Ohliger) 3. Re: New ticket notification email to multiple agents (Hugh Kelley) 4. Customized Field Validation via JavaScript Functions? (Hugh Kelley) 5. pending auto close (Tony Haidamous) ---------------------------------------------------------------------- Message: 1 Date: Wed, 15 Sep 2010 13:46:08 +0200 From: "Erik van Ast" Subject: [otrs] New ticket notification email to multiple agents To: Message-ID: <80A72F1B1CFF80409D8E422437CEDC9A01EE7517@srv03-suzo-03.Suzo.int> Content-Type: text/plain; charset="us-ascii" Hi all, I have set up OTRS months ago and everything works really well, but I found out that notification emails created by new tickets are only send to 1 administrator and we have 2. So today I tried to set OTRS up in such a way that those notifications are send to multiple addresses, but I can't find it. Can anyone help? Can I fill in multiple addresses somewhere or do I need to configure it otherwise? I think the notifications come from the en::Agent::NewTicket notification but I can't find any email addresses there... We use OTRS 2.4.7 on a OpenSuse 11.2 system en tickets are created both by sending an email to the OTRS system or by creating it on the customers OTRS website... Kind regards, Erik