Asking the same question 3 times isn't going to get a reply. If
someone knew the answer they would have responded already.
Your best bet for implementing process functionality is to have paid
OTRS Support then you can call on support whenever you need it, and if
you're implementing something like this then it's clearly critical to
the business function so can be justified.
Steve
On 12 June 2013 13:53, Evan Lynd
Hello all,
I'm new here and need your help..
I've created a new process in the 'Process Management' with many flows and it's working fine. I have a question.. How can I give permissions/configure this process to the 'Customer Interface'?
OR
How can I give permissions to users from ldap to access this menu option in the 'Agent Interface'?
Thank you very much.
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