
I agree that it does indeed looks like a network/routing problem but i tried
everything i remembered to try and solve it.
The forms otrs uses all have action="/otrs/index.pl" therefore if I'm
accessing the system through the internal ip it should translate into
posting the form to http://internal_ip/otrs/index.pl and that is correct!
Except it doesn't. Now if I just type http://internal_ip/otrs/index.pl on
the browsers url bar i can access the system just fine. It looks like it
just can't use POST to access it.
I'm loosing my mind with this!
On Tue, Mar 23, 2010 at 4:56 PM, Alexander Halle
Luís Gomes wrote :
sure, but isn't it strange that the problematic workstation can access the
system just fine and do everything except for posting forms?
otrs log doesn't log anything and neither does apache2 log when I click the submit buttons.
Hi Luís,
I can only make a guess, I think they try to access a different URL when posting the form than when showing tickets and so on. For example using the internal IP, instead of the external or opposite. This would explain the timeouts and the missing log entries.
Please examine which URLs are really accessed.
Regards
Alexander
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