Hi,
use this one, http://doc.otrs.org/1.3/en/html/problems-misc.html#PROBLEMS-LOST-OTRS-ROOT-PW
it can reset the password to 'root'

 
2008/7/13, Lars Jørgensen <itlj@gyldendal.dk>:
Den 13/07/2008 kl. 02.40 skrev Don Roach:

Does anyone know how to reset the root@localhost password when the key employee leaves the company?

bin/otrs.setPassword


--
Lars
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