Re: [otrs] LDAP-integration on fields

Hi, On 09.03.2010, at 15:26, Lars Jørgensen wrote:

When we create a new phone ticket, the "From" field makes LDAP lookups on the AD and the same thing happens on the "To" field on a new email ticket. Can this functionality be extended to all email fields in OTRS? It would be immensely useful to have it available on "reply" and "forward" actions.

I am afraid there is currently no simple configuration to archive this. But thsi sound useful please take the time to file a enhancement request on http://bugs.otrs.org Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project