Hi,
Is it possible to create something like that with OTRS :

1 - One customer of the comptability service send a support request.
2- The director of the comptability service need to approve the request.
3- If it is Ok, the request is send to the manager of the support service.
4- If the manager of the support service is Ok with the request he can affect it to a member of it's team.

Is it possible to create somethink like that ?

        Reagrds,

_____________________
Olivier VILLEGENTE
Administrateur système & réseau
Société Immobilière de Nouvelle-Calédonie
Tél : (687) 28.03.78
Fax : (687) 28.43.56
e-Mail : olivier.villegente@sic.nc