Re: [otrs] How to Keep E-mails in Mailbox

Harry Cruz wrote:

I've installed OTRS in my company and the incoming e-mails get deleted after they're fetched. Is there a way to prevent that from happening? The manual doesn't address this issue and I'd like to keep a copy of all e-mails within the mailbox.

You'll have to send another copy to a separate mailbox (using procmail for instance), because leaving them in the mailbox would get you a ticket for all the messages every time the mailbox is checked. Nils Breunese.