Re: [otrs] big problems

Not sure then to be honest, the problem isn't with OTRS it's with your linux distribution/installation. Fedora is the bleeding edge so probably not a good choice for a production server where you need stability. If you have no backups of the system then my next port of call would be to first build a test system using the same OS and see if you can replicate the problem on there, if you can then great - problem found, if you can't then it means that there is something different with the configuration of that linux test system than with your production system, so you can then try and hunt for config changes or I'd be inclined to backup OTRS, reinstall linux (if you want to stick with Redhat-flavour then I'd go for CentOS) and then reinstall OTRS - depending on how critical OTRS is to your environment. Steve On 7 May 2012 00:10, Andrew Meyer wrote:

Steven,****

I’m using Fedora 16. All my perl are from RPM packages from the Yum repo’s. there is no other repo added. I have all the modules installed except SSL and Chinese chars, and they are up to date.****

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Steven Carr *Sent:* Friday, May 04, 2012 5:45 PM

*To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] big problems****

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So the actual error preventing it from loading is:

compilation aborted at /usr/share/perl5/FindBin.pm line 205

The second error on line 66 in Defaults.pm (or at least in my copy) refers to: use FindBin qw($Bin);

So this is OTRS trying to find the path to bin directory from where script was invoked, and for some reason it can't locate it.

What version/flavour of CentOS/RedHat? and where did you get the current Perl and HTTPD packages from (any additional repos added?) and I assume you don't have any snapshots/backups of the system itself before you applied the updates that you could roll back to?

Also have you ran the /opt/otrs/bin/otrs.CheckModules.pl script to make sure that all of your other Perl modules are present and correct?

Steve

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On 4 May 2012 21:21, Andrew Meyer wrote:** **

I did try a rollback of some sort. But that didn’t work. I’m finding that it is Apache (httpd) is erroring out. ****

****

[Fri May 04 08:43:43 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 08:43:43 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 09:24:15 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 09:24:15 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 09:24:33 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 09:24:33 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 14:37:44 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 14:37:44 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

[Fri May 04 15:19:36 2012] [error] Cannot find current script 'httpd' at /usr/share/perl5/FindBin.pm line 205\nBEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 205.\nCompilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line 36.\nCompilation failed in require at /opt/otrs//Kernel/Config.pm line 97.\nBEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 97.\nCompilation failed in require at /opt/otrs/scripts/ apache2-perl-startup.pl line 66.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 66.\nCompilation failed in require at (eval 2) line 1.\n****

[Fri May 04 15:19:36 2012] [error] Can't load Perl file: /opt/otrs/scripts/ apache2-perl-startup.pl for server 192.168.1.19:80, exiting...****

****

I’m not sure why.****

****

Andrew Meyer****

*Precision Practice Management*****

T:314-787-0681 D: 314-881-5265 C: 314-565-0868 F: 314-881-5365****

Email: ameyer@precisionpractice.com****

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