Hi I'm currently running OTRS 3.0.7 and ITSM 3.0.2 on Fedora system and postgres rdbms. Every layer (OTRS, SO, RDBMS) is configured with utf-8 charset. OTRS has the rich text feature enabled. During a test activity regarding a tactical solution to produce a report about ITSM Change, I found some ill formed plain text into every description_plain field where all italian vocals with grave (è,ò,à,ì, ...) was converted into a double character: example è (xe8) was converted into xc2+xa8. I take the data from OTRS, generating a csv file using the Change Search option of ITSM. This conversion, broke the report software (also UTF-8 complaint) and I solve the problem, pre-processing the csv data, and cleaning the ill formed characters with a substitution. Now I'd like to avoid further similar problem, asking if there is some definitive fix available or where I have to investigate about the problem ? Following the processing thread, I supsect the problem could be arise into the HTMLUtils module, is my assumption correct ? Any help or suggestion would be very appreciated regards -- * Stefano Boccanera*