[otrs] OTRS LDAP Agent Authentication

3 Aug 2009

      Hi Chaps,

I'm trying to authenticate agents on my OTRS implementation (OTRSforwin) by
adopting the LDAP template like so: (Windows Server 2003 Active Directory
domain controller)

   ########## Start of LDAP Config ##########

    # This is an example configuration for an LDAP auth. backend.
    # (take care that Net::LDAP is installed!)
    $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
    $Self->{'AuthModule::LDAP::Host'} = 'myserver.domain.local';
    $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=domain,dc=local';
    $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';

    # Check if the user is allowed to auth in a posixGroup
    # (e. g. user needs to be in a group xyz to use otrs)
    $Self->{'AuthModule::LDAP::GroupDN'} = 'cn=OTRS_Agents,ou=OTRS
Admins,dc=domain,dc=local';
    $Self->{'AuthModule::LDAP::AccessAttr'} = 'member';

    # for ldap posixGroups objectclass (just uid)
    #$Self->{'AuthModule::LDAP::UserAttr'} = 'UID';
    # for non ldap posixGroups objectclass (with full user dn)
    $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';

    # The following is valid but would only be necessary if the
    # anonymous user do NOT have permission to read from the LDAP tree
    $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=OTRS Searcher,ou=OTRS
LDAP Searcher,dc=domain,dc=local';
    $Self->{'AuthModule::LDAP::SearchUserPw'} = 'myotrspassword';

    # in case you want to add always one filter to each ldap query, use
    # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
'(objectclass=user)'
    $Self->{'AuthModule::LDAP::AlwaysFilter'} = '';

    # in case you want to add a suffix to each login name, then
    # you can use this option. e. g. user just want to use user but
    # in your ldap directory exists user@domain.
    #$Self->{'AuthModule::LDAP::UserSuffix'} = '@domain.com';

    # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
    $Self->{'AuthModule::LDAP::Params'} = {
        port => 389,
        timeout => 120,
        async => 0,
        version => 3,
    };

Output from Log File:

[Mon Aug  3 19:51:40 2009][Notice][Kernel::System::Auth::LDAP::Auth] User:
David Holder (CN=David Holder,OU=IT,DC=domain,DC=local) authentication ok
(REMOTE_ADDR: 127.0.0.1).
[Mon Aug  3 19:51:40 2009][Error][Kernel::System::User::UserLookup][680] No
UserID found for 'David Holder'!
[Mon Aug  3 19:51:40 2009][Error][Kernel::System::User::UserLookup][680] No
UserID found for 'David Holder'!
[Mon Aug  3 19:51:40 2009][Notice][Kernel::System::User::GetUserData] Panic!
No UserData for user: 'David Holder'!!!

Does anyone have any ideas what is wrong with my config?

Your help is most appreciated.

David