Re: [otrs] Changing MySQL to MSSQL

17 Sep 2009

      Microsoft SQL should be installed on a Microsoft Windows Server. 

Of course, your OTRS installation can run on Linux, but if your database
is running MSSQL then it is installed on a Windows server. That is where
you need to configure the DSN -

On the Windows server 

Click Start > Control Panel > Administrative Tools > Data Sources (ODBC)

Click the second tab labeled  - System DSN

Proceed through the wizard - it is a fairly easy / self-explanatory
wizard.

You definitely should configure the System DSN - if that doesn't work,
there may be some other issues getting a Linux box to communicate with
the Windows / MSSQL server, but my Linux / Windows interaction
experience is limited to Samba, which I don't think would apply in this
case. Remember, Google is your friend! J

Good luck (still),

Nathan Campbell 
Systems Administrator
Dallas Symphony Orchestra 
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street 
Dallas, Texas 75201 

214-871-4026 - phone 
214-953-1218 - fax 
n.campbell@DalSym.com mailto:n.campbell@DalSym.com 
www.dallassymphony.com http://www.dallassymphony.com 

"To entertain, inspire and change lives through musical excellence" 
Click Here To Buy Tickets http://dallassymphony.com/Buy_Tickets.aspx 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Marretta, Rosanna
Sent: Thursday, September 17, 2009 10:34 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Changing MySQL to MSSQL

Thank you very much for your email.  I haven't set up the System DSN,
would make sense!  We are using Linux Suse server, do you know how to do
this as I'm very new to linux.

Thanks,

Rosanna

  _____  

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Nathan Campbell
Sent: 17 September 2009 15:48
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Changing MySQL to MSSQL

Did you create a System DSN in the ODBC settings on the server running
the OTRS MSSQL SQL instance? It looks like you would have, but just in
case:

(Forgive if this is more information that you need - you probably know
all of this - more for posterity and others in the future.)

In Administrative Tools > Data Sources (ODBC) create a SYSTEM DSN -
whatever you name the DSN is the value to enter in your config.pm file:-
it does not have to match the actual database name.

For instance, my SQL server is named IMUDD, the database itself is named
otrs, but the value I enter in the config.pm file is SQLOTRS because
that is what I named the System DSN on the SQL Server.

Also, try using the value below for $Self->{DatabaseDSN} instead of
DBI:ODBC:otrs - 

$Self->{'DatabaseHost'} = 'IMUDD';

    $Self->{'Database'} = 'SQLOTRS';

    $Self->{'DatabaseUser'} = 'mssql-user-name';

    $Self->{'DatabasePw'} = 'super-secret-password';

    $Self->{DatabaseDSN} = "DBI:ODBC:$Self->{Database}";

    $Self->{'Database::Type'} = 'mssql';

Good luck!

Nathan Campbell 
Dallas Symphony Orchestra 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Marretta, Rosanna
Sent: Thursday, September 17, 2009 9:35 AM
To: otrs@otrs.org
Subject: [otrs] Changing MySQL to MSSQL

Hi,

I am changing MySQL to MSSQL and need some assistance if I may.

I have created the database and set up a login for OTRS in my MSSQL.  I
have changed the config.pm file as per below:

# DatabaseHost

    # (The database host.)

    $Self->{DatabaseHost} = '[IP or name to your Database]';

    # Database

    # (The database name.)

    $Self->{Database} = 'otrs';

    # DatabaseUser

    # (The database user.)

    $Self->{DatabaseUser} = 'otrs';

    # DatabasePw

    # (The password of database user. You also can use
bin/CryptPassword.pl

    # for crypted passwords.)

    $Self->{DatabasePw} = '[password to sql server for user otrs]';

    # DatabaseDSN

       $Self->{"Database::Type"} = 'mssql'; 

    $Self->{DatabaseDSN} = "DBI:ODBC:otrs";

    $Self->{DatabaseUserTable} = 'users';

Perl-DBD-ODBC has also been installed.

I ran CheckDB.pl and I'm getting the following error, can anybody please
help me.  Do I have to change another file?

DBI connect('otrs','otrs',....) failed: [unixODBC][Driver Manager]Data
source name not found, and not default driver specified

Can anybody help?

Thanks

Rosanna