HI, On 07.05.2010, at 16:24, Silver springs wrote:
I have created some FAQ articles with attachments. Now, when I want to reply to a ticket, I click on Compose answer and it takes to a screen where we can type in the reply. There is a link for FAQ in the reply section and if I want to insert some article from FAQ which is having an attachment and select the article , it would only show the content of the article in the reply but not attachment. Could anyone please let me know how I can include FAQ articles with attachments in my reply .
This is not possible with the current version of our FAQ. I would suggest to search for an entry in the BugZilla and to subscribe or, if you cannot find such a request, create a new entry. I am sure this will be heard and included in a next version of the FAQ module. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project