You can create saved searches to do this.&nbsp; It will give you exactly the output you want.<br><br>Josh<br><br><div class="gmail_quote">On Wed, Mar 5, 2008 at 1:56 PM, Jon Lorenz &lt;<a href="mailto:jonathan.lorenz@pipelinedata.com">jonathan.lorenz@pipelinedata.com</a>&gt; wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Is there a way to modify OTRS so that when an agent looks at any<br>
particular queue, it displays it in a list format sort of like the<br>
Customer Queue view instead of the standard summary format? Here&#39;s an<br>
example:<br>
<br>
Ticket# | Subject &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; | Customer | State | Owner | Created<br>
1001234 | My Microsoft broke &nbsp; &nbsp;| pebkac &nbsp; | Open &nbsp;| bofh &nbsp;| 2008/03/04<br>
18:47:03<br>
1001235 | Keyboard doesn&#39;t work | luser &nbsp; &nbsp;| New &nbsp; | pfy &nbsp; | 2008/03/05<br>
10:03:58<br>
<br>
I appreciate it.<br>
-Jon<br>
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</blockquote></div><br>