From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Friedrich Kölbel
Sent: Friday, April 17, 2015 1:10 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] question
Am 17.04.2015 um 18:16 schrieb Ritchie, Dennis:
I currently have an OTRS (4.7) install on Centos 6.6.
We are using a remote MySQL database (remote as in not on the same machine as the OTRS installation but in the same network vlan).
Is this a recommended or supported setup?
We are seeing slowdowns of up to 15 minutes on the OTRS system occasionally.
Thank You
Dennis
Hi Dennis,
Using a remote MySQL database is usually no Problem - we do it all the time.
15 Minutes (??) For what? Getting the next Page or getting next Ticktes?
Do you have any ErrorMessages in the orts-log?
Regards, Fritz
--
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Friedrich Koelbel
http://www.graz4u.at
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Thanks for the response,
I answered the for what in a different message but for continuity:
The 15 minutes can be to get a log on screen, to switch screens inside of the application when running, to open or close a ticket. Basically anything at all with regards to using the system.
I know that this can’t be the way this ordinarily runs, so I assume that something that we have setup is doing it, but for the life of me I don’t know what/where.
That’s why I asked about the remote MySQL.
I’ve examined the /opt/otrs/var/log directory and there is only the TicketCounter.log with any data, all other logs (Scheduler*.log) are empty.
The system /var/log/httpd/access_log shows that the system gets a request and then just waits:
10.x.x.x - - [17/Apr/2015:10:05:09 -0500] "GET / HTTP/1.1" 302 26 "-" "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.18 Safari/537.36"
The system /var/log/httpd/error_log has nothing
The System /var/messages has nothing in the way of errors, it shows a log – on then nothing until the system is responsive again.
Thank You
Dennis