On 16.04.2010, at 18:32, Ryan Miguel wrote:
I think there are some postmaster pre-filters that are in the sysconfig
options (something along the lines of
Core::PostMaster::PreFilterModule). If I read & understood it correctly
you should be able to set these to accept/ignore incoming messages w/o
having to increment the ticket counter.
Frank, is there a special syntax in the email addresses of your customers?
Would it work to drop all emails before OTRS if email doesn't match your usual customer sender addresses? This would work in OTRS with PostMaster filter and is probably the easiest way ...