notification (event)<br><br><div class="gmail_quote">On Thu, Mar 4, 2010 at 4:59 PM, Alessandro d&#39;Ambrosio <span dir="ltr">&lt;<a href="mailto:alessandro.dambrosio@unimi.it">alessandro.dambrosio@unimi.it</a>&gt;</span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">








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<p class="MsoNormal"><span lang="EN-US">Hi,</span></p>

<p class="MsoNormal"><span lang="EN-US">in my Otrs i would like to send notifications
by e-mail when a ticket change status to my agents/operators. Now only Customer
Users can receive these messages.</span></p>

<p class="MsoNormal"><span lang="EN-US">How can I perform this for agents?</span></p>

<p class="MsoNormal"><span lang="EN-US">Thank you,</span></p>

<p class="MsoNormal"><span lang="EN-US">Ale</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"> </p>

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