17 Jul
2007
17 Jul
'07
4:37 p.m.
On Tuesday 17 July 2007 17:19:05 Gabriele D'Andrea wrote:
You can customize the pre-defined Response, Auto-responses and Auto-replies in the Admin-Area of OTRS
Is there a way to move quoted text to the bottom of response?
Is there a way to omit quoted test?
When using pre-defined responses, the response is copied to the end of mail, which is very annoying.
Look at: Admin-Area: -> SysConfig -> Search for "responseformat" -> Go to: "Ticket::Frontend::ResponseFormat:" Hope this helps. Regards, Elias P. -- A really nice number: "09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0"