Posted a bug report to bugzilla
Bug n. 2206
http://bugs.otrs.org/show_bug.cgi?id=2206
 
Bye
Gabriele
----- Original Message -----
From: Laurent Minost
To: User questions and discussions about OTRS.org
Sent: Friday, August 17, 2007 10:03 AM
Subject: Re: [otrs] Reject of closed tickets not properly working

Hi Gabriele,

I can confirm this behaviour also, I've just got the same thing a few minutes ago to test if this setting was working correctly and how customer is told that his ticket has been rejected.

Follow up emails to a ticket placed in a queue where Follow up is set to rejected in Queue settings leads to :
- a follow up is created on the ticket ( unlike the Log told : follow up rejected )
- no notification is sent to customer to inform him if his follow up has been placed/rejected . normal behaviour ?

Here are the logs :
[Fri Aug 17 09:43:41 2007][Notice][Kernel::System::PostMaster::Run] Follow up for [03112] but follow up not possible. Follow up rejected.
[Fri Aug 17 09:43:41 2007][Notice][Kernel::System::Notification::NotificationGet] Can't find notification for Agent::FollowUp and fr, try it again with en!
[Fri Aug 17 09:43:41 2007][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'FollowUp' notification to 'root@otrs-test.da'.
[Fri Aug 17 09:43:41 2007][Notice][Kernel::System::PostMaster::Reject::Run] Reject FollowUp Article to Ticket [03112] created (TicketID=6549, ArticleID=9133). Follow up rejected.

It could be a bug with Follow-up feature ?

BR,

Laurent


Le jeudi 02 août 2007 à 12:31 +0200, Gabriele D'Andrea a écrit : 
I'm running OTRS 2.1.7 and I' ve configured my queues so that follow ups for 
closed tickets are rejected.

Yesterday, I received a followup for a closed ticket, that wasn't rejected.
The syslog showed that entry

Aug  1 12:05:08 otrs OTRS-PM3-10[5620]: 
[Notice][Kernel::System::PostMaster::Reject::Run] Reject FollowUp Article to 
Ticket [2
007080110000014] created (TicketID=667, ArticleID=1566). Follow up rejected.

However the followup was in fact accepted all the same

I found an old post (dated 2004!) relating to the same problem in ver. 
1.3.2, with no response
http://www.mail-archive.com/otrs@otrs.org/msg06237.html

Thanks for any help

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