Stumbled across OTRS and it looks really nice. Wondering how I can best customize it to fit my needs. I have multiple clients that I support, and I envisioned the following setup: One set of queues. One (or more) admin users per company. All normal users can only see their own tickets. All company admins can see all tickets for their company (and possibly get e-mail notification on new and completed tickets.
From what I've read in the documentation, it looks like this can't be achieved. Granted, I've only gone thru the documentation once, and it's pretty late. It looks like I'd have to create queues for each company in order to have the 'company admin' users. If anyone else has done a similar implementation, or has ideas on how to configure OTRS in such fashion, I'd appreciate the advice.
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