Re: [otrs] Auto-Reply on new ticken doesnt work

Thanks you where right.......i feel a DOH!!! moment coming on thanks again. Robert Kehl wrote:

On Monday, March 08, 2004 3:12 PM Timo Eckert wrote:

...

I want that our Customers get an notify-email with the ticket-number on an New Ticket.

So, my Queue is called 'xyz-queue'.

I Created a new eMail in the Admin-Module under 'Auto-Antworten' (sorry for german. I think this is Auto-Reply) and then i assigned the eMail under 'Auto-Antworten <-> Queues' to my queue 'xyz-queue'. If i write a new email to this queue, nothing happend.

Is this broken, or have i to change my Config (Config.pm)?

At least it shouldn't be broken. Remember there are five different Auto-Reply settings. What you're seeking for, is the first one, simply called "auto reply". The type for this setting should therefore NOT be "auto reply/new ticket" - this were the correct setting to send an Auto-Reply to someone who has posted a follow-up.

hth,

Robert Kehl

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