This is a sample customer ticket zoom page :-

Zoom Ticket : 1000172

Age: 6 minutes

Print

Created: 10/15/2007 15:41:52

     |--> customer (webrequest) 10/15/2007 15:41:52
     |-->customer (webrequest) 10/15/2007 15:42:37
         |-->system (email-external) 10/15/2007 15:42:37
         |-->>> system (email-notification-ext) 10/15/2007 15:42:39

From:

Callcenter OpenOffice.org <2020@nectec.or.th>

To:

samphan@osdev.co.th

Subject:

Re: [Ticket 1000172] New State "open"!

 
*** THIS IS JUST A NOTE ***
In the ticket history, you can see the "system (email-external)" and
"system (email-notification-ext)" entries.
I found this confusing for the customers. Can we turn them off?
So that the tree show only customer's and agent's messages and not
the system's messages. Of course, I still want to receive the
notification email.

Thanks.



--
_/|\_ Samphan Raruenrom. Open Source Development Co., Ltd.
Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/