1.
I have four locked tickets that I have 'zoom'ed (to lock them)
one of
these has a 'new message'
When I look at the message it has 'two' items, one from the user and one from
the queue saying thanks for the request (this as an automatic response we have
set up).
Is there a way, once
you have opened the new request, to clear the 'new message'. If I unlock
the message and someone else locks it, they get the new message as
well.
2.
I have closed some locked calls by sending en email and choosing 'closed
successful but they have remained locked. Is there a way of unlocking a ticket
at the same time as closing it?
Thanks
Martin
Arundel
This message has been checked for all known viruses by the MessageLabs Virus Control Centre.
*********************************************************************
Notice: This email is confidential and may contain copyright material of Ocado Limited (the "Company"). Opinions and views expressed in this message may not necessarily reflect the opinions and views of the Company.
If you are not the intended recipient, please notify us immediately and delete all copies of this message. Please note that it is your responsibility to scan this message for viruses.
Company reg. no. 3875000.
Ocado Limited
Titan Court
3 Bishops Square
Hatfield Business Park
Hatfield
Herts
AL10 9NE
*********************************************************************