Re: [otrs] Search by History?

On Tuesday, July 20, 2004 11:10 PM Tyler Hepworth wrote:

Is it possible to use the "Utilities" to search for tickets by history? I would like to see all tickets with the history entry "Customer sent new ticket via web". That way I can find out who is using the web interface vs email. If not available, this might be a nice feature to add to OTRS.

Good indea, indeed, although not possible right know, and therefore noted hereby. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388