Re: [otrs] 2 queues, 1 of them very slow

Hi Steve I did solve it as follows: I did create a new queue. I did pass every message from old queue to the new. I did set up the new queue as the work queue. I did disbale the old queue. and the fetch messages process recovered its speed (goo speed). Only with Exchange Server the speed was slow, but with with qmail speed was keep good. Thanks to all in the list. 2012/2/3 Steven Carr

Have you tried stopping the cronjob and running the PostMasterMailbox script with debug enabled?

Steve

On 3 February 2012 18:48, Karlos Jelez wrote:

...

Hi Steve Thanks for your comments OTRS has a Generic Agent where you can do some tasks. I create a task to collect tickets until Nov-30-2011, pass the tickets to Junk queue and then delete from Junk. All was fine.

The trouble is with the first queue, wich receive 100 new messages daily. The second queue onlu receive 5 messages daily. If it is a database performance issue I think both queues must works slow, not only one.

In fact, OTRS works fine, except for fetch mails to one of the queues.

Currently OTRS v 2.3.4 2 queues, fetching by POP 6,000 tickets (December to February) 100 tickets as open/pending 5900 tickets closed 100 new tickets daily, most of theme close same day MySql Db was optimize and index rebuilt

I did set up PostMasterReconnectMessage to 50. I did set up storage to ArticleStorageFS I did change exchange server for qmail for both queue-accounts.

2012/2/3 Steven Carr

...

How exactly did you purge the 45k tickets? and when did you purge them? recently hours/days?

It sounds to me like OTRS still has something in it's database for the 45k tickets you purged and so is searching through that data for a match whenever a new ticket comes into that queue. If you have only just recently deleted them then there are a few cron jobs you may want to kick off manually which rebuilds indexes etc.

Steve

On 3 February 2012 16:24, Ugo Bellavance wrote:

...

On 2012-02-03 09:02, Karlos Jelez wrote:

...

Thanks Ugo The HW is ok; it is a FreeBSD hosted in a datacenter. OTRS receive 100 new tickets daily; working hours. 90% of tickets are closed same day..

What is the load average on the machine? What is the average wait and service times on the disk when the "slowness" occurs?

------------------------------**------------------------------** --------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/**pipermail/otrshttp://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/**listinfo/otrshttp://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs