[otrs] Question/Answer path leading to ticket creation

Hi, I need to modify the customer public interface so that before a ticket is created the customer needs to answer a few question based on a flowchart schema: E.g. Is your pc on? yes/no YES Is the mouse properly connected? yes/no NO Connect the mouse and so on... If no answer available for the issue, then a ticket will be created. I've seen the FAQ module, but I don't think it can do something like this... -- Tommaso Calosi Playnet - Brain Technology http://www.playnet.it tel. +39 0553226450 - fax. +39 0553226604 Helpdesk : http://www.playnet.it/helpdesk.htm Faq : http://www.playnet.it/faq.htm